About Chapman & Carter
Founded on a simple idea: doing things differently in travel management
Co-founders Jay Morris and David Strange saw a gap in the market for personal care and transparency — and built a firm that is flexible, approachable and based on real connections.
A reaction to faceless travel management.
We saw a gap in the market for a service that wasn’t just about booking flights and hotels. Chapman & Carter was built to deliver unrivalled white-glove, high-touch service through a team of hand-picked industry experts, supported by technological innovation — combining traditional customer service with modern solutions, and transparent, consistent pricing.
Business travel isn’t one-size-fits-all — and neither are we
Your travellers want reliability. Your bookers want simplicity. Your business wants control. We deliver all three through a human-led service model supported by smart, intuitive technology.
Our dedicated travel experts handle everything — from seat preferences and loyalty schemes to last-minute changes and complex itineraries. For those managing budgets and policy, we bring clarity, compliance, and visibility without the admin burden.
Whether you’re an EA juggling a CEO’s diary, an Office Manager keeping the business moving, or a Finance team watching the bottom line — you’ll have a dedicated expert who knows your people, your processes, and your priorities.
The founders
Jay Morris
Co-Founder
Twenty years in large travel management companies, looking after professional athletes, production companies, fashion leaders, models and actors. Jay leads the operational teams, and is known for customer service, long-standing relationships and work ethic.
David Strange
Co-Founder
A 25-year industry veteran, including 17 years at Flight Centre across the UK and South Africa as General Manager and Product Director. David brings the industry contacts behind many of our key alliances.
From a standing start in 2021
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2021
Incorporated on 25 October. A strategic partnership with a global agency network of 155+ locations, and the Smartitech mid- and back-office platform, in place from day one.
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2022
First corporate booking in January. Claire Dietz and Graham Cannings join, the Marylebone office opens, and the first major client signs at £2m+ annual spend.
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2023
Trading passes £1.1m a month. A 300-delegate group trip to Dubai delivered, turnover reaches roughly £10m — 80% above budget — and the Manchester office opens.
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2024
C&C Associates launches, the Crawley office opens, we join the Business Travel Association, and partner with Travelogix Analytix for enhanced reporting.
What you can hold us to
Not values on a wall — the specific things we commit to on every account.
Inspired customer service
A travel management programme built around the exact needs of your individual business.
Minimum fare options
A minimum of three fare options returned within two hours.
Passport & visa support
Full support with passport and visa information.
Preferred seating
Preferred seating and airline membership alignment.
Ticketing deadlines
Full transparency on ticketing deadlines.
Travel itineraries
A proactive approach to presenting travel itineraries.
Traveller profiles
Accurate management of traveller profiles.
Trip management
End-to-end personalised trip management.
Experienced account management
A dedicated team personalised to your corporate account.
“The team at Chapman & Carter are always friendly, responsive, and genuinely approachable. I never have to worry about logistics — everything is laid out clearly, even for complex or niche trips. They make this part of my role completely seamless.”
Want to meet the team?
Tell us how your team travels — we'll show you exactly where we can save you time, money and stress.